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Example - SAP Change Workflow in Zendesk

Category: SAP

Generic workflow Let us show you an actual example of how you may be using our SAP Transport Management for Zendesk app. As a company, we generally use 3 different change workflows for SAP: Standard ...

SAP Transport Management for Zendesk - Quick Start

Category: SAP

Technical prerequisites First you have to make sure your SAP system fulfills the following technical prerequisites: Minimum SAP Component versionsYou will need SAPUI >= 7.53 and: AS ABAP Version Se...

How to generate the Authentication Token in the App Settings?

Category: Q&A

The Authentication Token is the combination of a username and password of your SAP Technical User. The SAP Technical User is the user performing all background activities, such as creating, displaying...

How can I report a bug?

Category: Q&A

You hate bugs and so do we. Simply create a new ticket in the customer portal. Our support team is working on Eastern Standard Time (EST). Please provide the following information when opening a ticke...

How can I check if my SAP Server is reachable?

Category: Q&A

If you try executing an action on a SAP Server that cannot be reached, a notification will usually be displayed. However it is also possible to manually check if the server is reachable directly from ...

How can I restrict user access to the application?

Category: Q&A

Zendesk allows applications to be restricted by Roles or Groups. Navigate to Admin / Apps / Manage and click "Change Settings" on the app. We recommend you create a new Group specifically for the app...

Terms & Conditions

Category: Knowledgebase

XBPMN Apps (“XBPMN Apps”, “us”, “we” or “our”) operates online applications that complement a user’s use of the Zendesk features and programs. We are not responsible for the conduct of any of our User...

Can I create a Zendesk Form dedicated to SAP changes?

Category: Q&A

Absolutely, and we recommend it to all Zendesk Enterprise customers! All you have to do is add the app custom fields to a new Form instead of the default. Navigate to Admin / Manage / Ticket Forms. Cr...

Why are the system fields "Type" and "Priority" not available when the app is showing?

Category: Q&A

The custom field "Change Type" replaces them both. If you would prefer not to have these fields hidden while the app is active, please contact our support.

Why is the app creating Fields and Triggers in my Zendesk?

Category: Q&A

Zendesk applications are a cocktail of programming and so-called requirements. These requirements are Zendesk objects that are automatically created in your instance when installing a particular appli...

Do you have other Pricing plans?

Category: Q&A

Because all marketplace payments are managed directly by Zendesk, we are not able to introduce multiple plans or even discounts. If you are a large company with specifics requirements, we also offer t...

Can I run a Proof of Concept with you first?

Category: Q&A

Absolutely! We recommend a PoC for any customers with larges landscapes and/or custom requirements. This is a paid service. Contact our support team for more information.