How to generate the Authentication Token in the App Settings?

The Authentication Token is the combination of a username and password of your SAP Technical User.

The SAP Technical User is the user performing all background activities, such as creating, displaying or releasing a transport.

We strongly recommend you assign this user only the minimum authorizations required to run the app.

Here is how to generate the token:

1. Make note of the username and password of the user.
   
   
2. Encode username:password with any Base64 tool or follow steps 3-4-5 if you don't know how.
   
   
3. Navigate to https://base64tool.com/ and click "Start".
   
   
4. Enter the credentials and add a ":" separator between them (e.g. sapusername:sappassword).
   
   
5. Click "Copy to Clipboard".
   
   
6. Go to your Zendesk instance and navigate to Admin / Apps / Manage.
   
   
7. Change Settings for the App and paste the value into the "Authentication Token" field".
   
   
8. Save the settings.