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How can I restrict user access to the application?

Zendesk allows applications to be restricted by Roles or Groups. Navigate to Admin / Apps / Manage and click "Change Settings" on the app.

How to generate the Authentication Token in the App Settings?

The Authentication Token is the combination of a username and password of your SAP Technical User. The SAP Technical User is the user performing all background activities, such as creating, displaying...
How can I display Transports of Copies?

Transports of Copies are always linked to the original transport. For that reason, you can only display the list of copies in the transport "Information" tab. You can access this tab by following this...
What is the Manual Entry input field?

In some cases, you may want to add transport numbers manually or simply make a note of something. The Manual Entry field allows you to do just that. Simply enter text and click "Add to list".

Who can I contact if have additional requirements for the app?

Our support team is very responsive. In case you need new features or adjustments, please contact us. We generally charge customers for such modifications but make exceptions for minor changes that ca...
What can I do if my SAP system does not satisfy your requirements?

Unfortunately, we cannot downgrade our app for lower SAP component versions because these restrictions come from SAP themselves. If there is no way for you to satisfy the minimum requirements, we can ...
How can I report a bug?

You hate bugs and so do we. Simply create a new ticket in the customer portal. Our support team is working on Eastern Standard Time (EST). Please provide the following information when opening a ticke...
How can I check if my SAP Server is reachable?

If you try executing an action on a SAP Server that cannot be reached, a notification will usually be displayed. However it is also possible to manually check if the server is reachable directly from ...
Can I import SAP transports from Zendesk?

Not at this time! We only offer this feature to customers with paid custom requirements. Contact our support team if you would like to join the program.
Can I run a Proof of Concept with you first?

Absolutely! We recommend a PoC for any customers with larges landscapes and/or custom requirements. This is a paid service. Contact our support team for more information.
Do you have other Pricing plans?

Because all marketplace payments are managed directly by Zendesk, we are not able to introduce multiple plans or even discounts. If you are a large company with specifics requirements, we also offer t...
Why is the app creating Fields and Triggers in my Zendesk?

Zendesk applications are a cocktail of programming and so-called requirements. These requirements are Zendesk objects that are automatically created in your instance when installing a particular appli...
Why are the system fields "Type" and "Priority" not available when the app is showing?

The custom field "Change Type" replaces them both. If you would prefer not to have these fields hidden while the app is active, please contact our support.

Can I create a Zendesk Form dedicated to SAP changes?

Absolutely, and we recommend it to all Zendesk Enterprise customers! All you have to do is add the app custom fields to a new Form instead of the default. Navigate to Admin / Manage / Ticket Forms. Cr...